Customer Reviews
Pampers® Swaddlers™
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Excellent Diapers!
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Diaper quality has majorly decreased
I’ve been using pampers for my son since he was born. He is 15 months now. The most recent box I bought of pampers is MUCH thinner and rougher feeling. This is not a sizing issue. This is a quality issue. I am definitely unhappy and will be switching to a different brand.
Pampers Response - July 02, 2025
Thank you for your review!
We're sorry to hear you feel this way, Lucy, and we have strict quality controls in place to ensure that our diapers arrive to you in perfect condition with every purchase. We'd like to learn more so we can help further and share this with our quality team. When you can, please give us a call at 1-800-726-7377.
Glass
I am very upset I found a shard of glass in the netting of one of my sons diapers
Pampers Response - June 30, 2025
Thank you for your review!
We’re very sorry for this confusion, Jaiden. At Pampers, we are committed to making safe, high-quality products that parents can confidently use for their babies. Our diapers go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. The glass/clear white crystals you are seeing are likely the absorbent gelling material (AGM) which is the material inside the diaper that absorbs wetness and helps keep your baby dry. When added to our diapers it's dry and granular but forms a gel as it absorbs liquid. I want to assure you this material has a long history of safe use in a variety of products and has been in Pampers for many years. We partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm all the materials we use in our diapers are safe for babies. Still, we understand your concern. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team. For further help with this concern, please call us any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.
Thank you for Size 3 Cruisers
Excellent product. Having size 3 in cruisers is a game changer.