Frequently Asked Questions

  • Q: What is Pampers Rewards?

  • A:Pampers Rewards is a loyalty program available via our website or our mobile app, that can be downloaded  for Android or iPhone. Collect and redeem points to get gifts and coupons for you and your little one.

  • Q: How does it work?

  • A:

  • Q: How do I join Pampers Rewards?

  • A:Download the Pampers Rewards mobile app from the Play Store or the App Store, enter your details to join and you’re in! Another way to join is to register on Pampers.ca, download the Pampers Rewards mobile app from Google Play or the App Store & log in with your Pampers.com username & password.

  • Q: Is it free?

  • A:Yes, it’s free to download and join Pampers Rewards

  • Q: Is there a membership card?

  • A:No, there is no membership card; your account is the app on your smartphone. That way you can earn points for all of your Pampers purchases in any CA retailer.

  • Q: Can I sign up using my Pampers.ca login details?

  • A:Yes, if you have already joined pampers.ca you can use the same login details for the app. You will need to download the app from Google Play or the App Store.

  • Q: How do I earn points?

  • A:Scan your codes.
    Every time you purchase a Pampers product, open the app and scan the in-pack codes to earn points instantly. For certain wipes products, manually enter the code found on the bottom of the pack. Redeem them for coupons and gifts from our reward catalogue.

  • Q: What can I use my Rewards Points for?

  • A:You can use your Rewards Points to enter into a Sweepstakes, redeem for Pampers products, Pampers coupons and many other toys and digital rewards. There are also opportunities to donate your Pampers Rewards Points to a variety of charities.

  • Q: What should I do if I forgot my password?

  • A:Click Sign In and then click the Forget Password link. Enter your registered email address and an email containing a link to reset your password will be sent to your email inbox.

    If you do not receive this password reset email, please be sure to check your Spam/Junk folders or Social/Promotions inboxes.

  • Q: How long after my purchase do I have to convert codes into points?

  • A:Codes expire December 31, 2018

  • Q: How long does it take for the points to appear on my account?

  • A:Codes should be added instantaneously, but certain bonuses may take 24 hours to be awarded

  • Q: What are the rewards?

  • A:Visit our Pampers Rewards catalog to browse through the list of amazing rewards available to you. You will also find the amount of points needed to redeem each of our rewards.

  • Q: How much storage will it take on my phone?

  • A:Up to 30MB of storage

  • Q: Where can I find the Pampers Rewards code on my diapers/wipes package?

  • A:Inside each package of Pampers diapers or training pants you'll find a small white label with your Pampers Rewards code. Wipes Rewards codes are printed either directly onto the pack (refills) or on a white sticker (tubs). Here are some additional tips for finding the codes.

    Diapers or Pants Bag: The Pampers Rewards code sticker is glued inside the bag. If it's not visible, turn the bag inside out.

    Diapers or Pants Box: The Pampers Rewards code stickers are inside each of the bags within the box. If the stickers aren't visible, turn the bags inside out. Be sure to enter the code from each bag to earn all your points!

    Wipes Tub: On new tubs, the Pampers Reward code sticker is on the top of the lid. On older tubs, the code is etched near the oval opening. Open the oval lid. The lid has 3 lines of numbers and letters. The Pampers Rewards code is the middle line.

    Wipes Refill Packs: For individual refills or soft packs, codes are on the outside of each package or under the back seam of the soft pack. Be sure to look on all sides as the Pampers Rewards codes may not always be in the same place.

    For multi-packs: each pouch has a Pampers Rewards code. Be sure to enter them all for the maximum point value!

    For more information visit: How to find codes?

  • Q: Will my Pampers Rewards points expire?

  • A:Your Pampers Rewards points will not expire as long as you remain an active member. If your account is inactive for more than 12 months, then you might lose your points. So make sure you enter codes regularly to earn points and enjoy your Pampers Rewards gifts!

  • Q: Where can I find my Pampers Rewards Earnings and Redemptions history?

  • A:You can find all your Pampers Rewards Earnings and Redemptions directly on your Pampers account. Just follow these simple steps:

    Log in to your Pampers account www.pampers.ca/en-ca/login and go to your dashboard by clicking my account at the top right of the page and then choose profile.

    Next, click in the “Rewards Points” section and then sort by “Points Redeemed”.

    Once there, you’ll see a list of your Pampers Rewards Earnings and Redemptions.

    Every time you redeem points you should also receive an email confirmation including your promotional codes. To prevent our emails from going to your spam/junk mail folder, we recommend to add pampersrewards@awardscatalog.com to your approved sender list.

  • Q: Can I transfer my Pampers Rewards points to another account?

  • A:You cannot transfer Pampers Rewards points from one Pampers account to another. However, you can transfer your points to another email address if the new email address isn't already registered on the Pampers Rewards site.

  • Q: How do I update my Pampers account?

  • A:To update your Pampers account details simply log in to the Pampers website www.pampers.ca/en-ca/login, go to the My Account menu in the upper right corner of the screen and click on Edit Profile. From there, you’ll be directed to a page where you can update your profile information such as your email address, mailing address, and birth dates. You can also reset your password on this page.

  • Q: Points value?

  • A: Find out how many Pampers Rewards reward points you can earn for your Pampers purchases, even before you buy. Simply follow these three easy steps to use our points chart below.

      • 1. Choose your child’s diaper size.
      • 2. Find your Pampers diapers or wipes below.
      • 3. Follow your Pampers diapers or wipes column down, to match up with your package's diaper count on the left - you'll see the number of points you can receive when you submit that purchased product code.

    Choose a size or product:

    Pampers® Baby Dry Diapers

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    Package size
    1-25 10
    26-45 20
    46-65 36
    66-90 48
    91+ 60

    Pampers® Swaddlers Diapers

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    Package size
    1-25 12
    26-45 36
    46-69 54
    66-90 72
    91+ 84

    Pampers® Swaddlers Sensitive Diapers

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    Package size
    1-25 20
    26-45 42
    46-65 60
    66-90 72
    91+ 84

    Pampers® Swaddlers Premium Care

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    Package size
    1-25 20
    26-45 42
    46-65 60
    66-90 72
    91+ 84

    Gentle Care

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    Package size
    1-25 20
    26-45 42
    46-65 60
    66-90 72
    91+ 84

    Pampers® Baby Dry Diapers

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    Package size
    1-25 10
    26-45 20
    46-69 36
    70-105 48
    106-140 60
    141+ 84

    Pampers® Swaddlers Diapers

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    Package size
    1-25 12
    26-45 36
    46-69 54
    70-105 72
    106-140 84
    141+ 108

    Pampers® Swaddlers Sensitive Diapers

     Alternative text
    Package size
    1-25 20
    26-45 42
    46-69 60
    70-105 84
    106-140 96
    141+ 120

    Pampers® Swaddlers Premium Care

     Alternative text
    Package size
    1-25 20
    26-45 42
    46-69 60
    70-105 84
    106-140 96
    141+ 120

    Gentle Care

     Alternative text
    Package size
    1-25 20
    26-45 42
    46-69 60
    70-105 84
    106-140 96
    141+ 120

    Pampers® Baby Dry Diapers

     Alternative text
    Package size
    1-25 10
    26-45 20
    46-65 36
    66-105 48
    106-130 60
    131+ 84

    Pampers® Swaddlers Diapers

     Alternative text
    Package size
    1-25 12
    26-45 36
    46-65 54
    66-105 72
    106-130 84
    131+ 108

    Pampers® Swaddlers Sensitive Diapers

     Alternative text
    Package size
    1-25 20
    26-45 42
    46-65 60
    66-105 84
    106-130 96
    131+ 120

    Pampers® Swaddlers Premium Care

     Alternative text
    Package size
    1-25 20
    26-45 42
    46-65 60
    66-105 84
    106-130 96
    131+ 120

    Gentle Care

     Alternative text
    Package size
    1-25 20
    26-45 42
    46-65 60
    66-105 84
    106-130 96
    131+ 120

    Pampers® Baby Dry Diapers

     Alternative text
    Package size
    1-25 10
    26-45 20
    46-65 48
    66-105 54
    106-130 60
    131-190 72
    191+ 84

    Pampers® Cruisers

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    Package size
    1-25 12
    26-45 36
    46-65 54
    66-105 72
    106-130 84
    131-190 108
    191+ 132

    Pampers® Swaddlers Diapers

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    Package size
    1-35 36
    36-75 60
    76-95 72
    94-115 84
    116-165 108
    166+ 132

    Pampers® Swaddlers Sensitive Diapers

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    Package size
    1-25 42
    26-45 72
    46-65 96
    66-105 132
    106-130 144
    131-190 168
    191+ 180

    Pampers® Swaddlers Overnights Diapers

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    Package size
    1-25 20
    26-45 42
    46-65 84
    66-105 120
    106-130 168
    131-190 204
    191+ 240

    Pampers® Swaddlers Premium Care

     Alternative text
    Package size
    1-25 42
    26-45 72
    46-65 96
    66-105 132
    106-130 144
    131-190 168
    191+ 180

    Gentle Care

     Alternative text
    Package size
    1-25 42
    26-45 72
    46-65 96
    66-105 132
    106-130 144
    131-190 168
    131+ 180

    Pampers® Baby Dry Diapers

     Alternative text
    Package size
    1-35 20
    36-75 48
    76-95 54
    94-115 60
    116-165 72
    166+ 84

    Pampers® Cruisers

     Alternative text
    Package size
    1-35 36
    36-75 60
    76-95 72
    94-115 84
    116-165 108
    166+ 132

    Pampers® Swaddlers Diapers

     Alternative text
    Package size
    1-25 12
    26-45 36
    46-65 54
    66-105 72
    106-130 84
    131-190 108
    191+ 132

    Easy Ups Training Underwear

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    Package size
    1-35 30
    36-75 48
    76-95 66
    94-115 72
    116-165 96
    166+ 120

    Pampers® Swaddlers Overnights Diapers

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    Package size
    1-35 42
    36-75 84
    76-95 120
    94-115 168
    116-165 204
    166+ 240

    Splashers Swim Pants for Boys and Girls

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    Package size
    1-35 24
    36-75 48
    76-95 72
    94-115 84
    116-165 96
    166+ 108

    Pampers® Swaddlers Sensitive Diapers

     Alternative text
    Package size
    1-35 42
    36-75 72
    76-95 96
    94-115 120
    116-165 144
    166+ 168

    Pampers® Swaddlers Premium Care

     Alternative text
    Package size
    1-35 42
    36-75 72
    76-95 96
    94-115 120
    116-165 144
    166+ 168

    Gentle Care

     Alternative text
    Package size
    1-35 42
    36-75 72
    76-95 96
    94-115 120
    116-165 144
    166+ 168

    Pampers® Baby Dry Diapers

     Alternative text
    Package size
    1-35 20
    36-75 48
    66-100 60
    101-130 72
    131+ 84

    Pampers® Cruisers

     Alternative text
    Package size
    1-35 36
    36-75 72
    66-100 84
    101-130 108
    131+ 132

    Pampers® Swaddlers Diapers

     Alternative text
    Package size
    1-35 36
    36-75 72
    66-100 84
    101-130 108
    131+ 132

    Easy Ups Training Underwear

     Alternative text
    Package size
    1-35 30
    36-75 48
    66-100 66
    101-130 96
    131+ 120

    Pampers® Swaddlers Overnights Diapers

     Alternative text
    Package size
    1-35 42
    36-75 84
    66-100 120
    101-130 180
    131+ 240

    Splashers Swim Pants for Boys and Girls

     Alternative text
    Package size
    1-35 24
    36-75 48
    66-100 72
    101-130 96
    131+ 108

    Pampers® Swaddlers Premium Care

     Alternative text
    Package size
    1-35 42
    36-75 72
    66-100 96
    101-130 120
    131+ 144

    Gentle Care

     Alternative text
    Package size
    1-35 42
    36-75 72
    66-100 96
    101-130 120
    131+ 144

    Pampers® Baby Dry Diapers

     Alternative text
    Package size
    1-30 20
    31-55 48
    56-85 60
    86-105 72
    106+ 84

    Pampers® Cruisers

     Alternative text
    Package size
    1-30 54
    31-55 72
    56-85 84
    86-105 108
    106+ 132

    Pampers® Swaddlers Diapers

     Alternative text
    Package size
    1-30 54
    31-55 72
    56-85 84
    86-105 108
    106+ 132

    Easy Ups Training Underwear

     Alternative text
    Package size
    1-30 20
    31-55 48
    56-85 66
    86-105 96
    106+ 120

    UnderJams Absorbent Night Wear

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    Package size
    1-30 54
    31-55 96
    56-85 144
    86-105 192
    106+ 240

    Pampers® Swaddlers Overnights Diapers

     Alternative text
    Package size
    1-30 42
    31-55 84
    56-85 120
    86-105 180
    106+ 240

    Splashers Swim Pants for Boys and Girls

     Alternative text
    Package size
    1-30 24
    31-55 48
    56-85 72
    86-105 96
    106+ 108

    Pampers® Swaddlers Premium Care

     Alternative text
    Package size
    1-30 42
    31-55 72
    56-85 96
    86-105 120
    106+ 144

    Pampers® Baby Fresh Wipes

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    Package size
    Tubs 10
    Refills 5
    Travel Packs
    (36 Count)    		 NA
    Travel Packs
    (20 Count)    		 3
    Travel Packs
    (18 Count)    		 NA

    Pampers® Natural Clean Wipes

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    Package size
    Tubs 10
    Refills 5
    Travel Packs
    (36 Count)    		 NA
    Travel Packs
    (20 Count)    		 3
    Travel Packs
    (18 Count)    		 NA

    Pampers® Sensitive Wipes

     Alternative text
    Package size
    Tubs 10
    Refills 5
    Travel Packs
    (36 Count)    		 4
    Travel Packs
    (20 Count)    		 NA
    Travel Packs
    (18 Count)    		 3

  • Q: How to find codes?

  • A: Pampers Rewards codes are easy to find!

    Inside each package of Pampers diapers or Easy Ups you'll find a small white label with your Pampers Rewards code.

    Wipes codes are printed directly onto the packaging.

      • 1.  Select your product and pack count:

    Your Pampers Rewards code is on a white label. Follow these steps to find your code and earn points:

    code step 1

    Open the bag as indicated.

    code step 2

    A Pampers Rewards sticker is glued inside the bag.

    Your Pampers Rewards code is on a white label. Follow these steps to find your code and earn points:

    code step 1

    Open the bag and remove the bags.

    code step 2

    A rewards sticker is on the outside of each bag.

    Important:  Earn more points by submitting the code on each bag.

    Find your code and earn points!

    code step 1

    Find the code sticker located on the top of the lid

    Follow these steps to find your code and earn points!

    Please note: refill packs have 2 codes.
    Do not use the wipes lot code.

    code step 1

    Open outer packaging.

    code step 2

    Codes are on the outside of each refill pack. Please check all sides, as placement may vary.

      • 2.  Start Submitting Codes

    Submitting your code is easy from a computer or mobile device, with your mobile app, or on the Pampers website.

    Enter code on Pampers.ca

    The rewards code entry field on pampers.ca

    Scan codes with the Pampers Rewards Mobile App

    Get the app here or search your phone's app store for Pampers Rewards.
    Once you download the app, you only need to sign in and you are ready to start scanning. Pampers Rewards points will be automatically added to your account.

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